Mail service disruption on the horizon

July 5, 2016

Today, we learned Canada Post has served lock out notice effective Friday, July 8th. While talks are continuing and news reports suggest there could be a resolution, 3sHealth is proactively planning for a disruption to traditional mail service.

3sHealth Employee Benefits

3sHealth Employee Benefits will be using telephone, email, and fax to continue business as usual.

“During a mail service disruption, we will accept copies of documents needed to process benefit claims,” says Alana Shearer-Kleefeld, manager of Employee Benefits Administration. “However, once a mail disruption is over, we need our members to send us the original documents.”

3sHealth will courier envelopes of mail to each region twice weekly, and to other employers as needed. A courier service will also be used to ensure all life claim documentation and life insurance benefit payments are received by beneficiaries as quickly as possible. In addition, we will be offering drop off/pick-up service at our offices for plan members.

In a recent directive, 3sHealth also recommended to employers that they put a claim drop box on site for employees.

“We want to encourage employers to collect and bundle the items from the drop box and courier them to us. We will commit to hand deliver all claims to Great West Life’s offices in Regina,” she said.

3sHealth Disability Income

3sHealth Disability Income department will also be using telephone, email, and fax to continue business as usual.

Those individuals currently receiving disability income payments in cheques form will be contacted directly to encourage use of direct deposit into their bank account to avoid any disruption or hardship. Where this is not possible, we will endeavor to courier cheques directly to claimants and offer pick-up service at our offices. For those individuals who have a P.O. Box and direct deposit is not an option, we will offer to courier their payment to their employer, where they can pick it up.

“We’ll handle these unique situations on an individual basis and will discuss our approach with each person individually,” said Kerrie Moore, manager of the Disability Income Program.

“If anyone has correspondence or documentation for the Disability Income department that is of a confidential nature and cannot be submitted to us by fax or email, we recommend sending to us by courier for processing.”

pdf  2016-07-05-Canada-Post-service-disruption-update.pdf

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