Employees of 3sHealth participating employers and their dependent family members have access to a variety of professional support resources and tools under our Employee and Family Assistance Program (EFAP). Shepell, a leading EFAP service provider, offers a wide range of confidential and voluntary support services to assist eligible plan members and their families with resolving everyday challenges, complex issues, and everything in between at no cost.

Fees for the EFAP service are paid in advance by your organization to ensure your privacy and the services are completely confidential. No one, including your employer, will ever know that you have used the service unless you choose to tell them.

Read the EFAP brochure and frequently asked questions to learn more about the program.  

Plan members can access professional counseling services in a number of ways:

Employee and Family Assistance Program services from Shepell include:

  • Short-term professional counseling provides support for personal and emotional issues. There is no pre-set limit to the number of sessions.
  • Family support services connects you with a family support specialist for personalized assistance with family planning, parenting, childcare, elder care, home care support and more.
  • Legal support services provide consultation with professional lawyers to answer legal questions surrounding divorce, custody, adoption, real estate, debt, bankruptcy, landlord/tenant issues, and more.
  • Financial support services provide consultation with financial professionals to answer financial questions about budgeting, debt management, tax issues, and more.
  • Nutrition support services offers consultation with registered dieticians on any nutritional matter or concern.
  • Health coaching by registered nurses can provide information and advice, coordination and support; and coaching on any health risk or concern.
  • Specialized counseling and online programs to assist with career challenges, managing stress, tobacco cessation, enhancing your relationships, separation and divorce, and financial planning.

For a complete listing of services and information on how to access them visit You can also search for EFAP documents by plan type, document type or keyword in  

How to Connect

Professional and confidential support is available 24 hours a day, seven days a week, 365 day a year.

Confidentiality and privacy are assured within the limits of the law. Read more on Shepell's confidentiality practices.

About Shepell
Shepell is the largest provider of employee and family assistance programs across Canada, as well as a leading provider of workplace learning and development solutions. Shepell has locations across Canada and has a counselling network of over 3,000 professionals with masters-level training and five to 10 years of EFAP training.