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Introducing MyConnection, the front door of the Administrative Information Management System
Mar 08, 2022
Categories: About Us, AIMS Project, News, Transformational Services
Not long into the development stages of the Administrative Information Management System (AIMS), it soon became obvious that the new comprehensive information system in development for the Saskatchewan health system would need an elegant and powerful “front door" for employees from organizations across the province. As a result, the idea for “MyConnection” was born.
AIMS is a forthcoming integrated business information system that will better manage finance, human resources, and supply chain management for the Saskatchewan health system. The new system will replace 82 non-integrated systems with a single integrated software solution. Learn more about AIMS by visiting the project website here.
MyConnection is the starting point when interacting with the new system. The experience will be tailored to health-care employees based on where they work, their role, and the AIMS features their employers use. MyConnection is a staff services inquiry centre, providing a central hub of information for employees and managers and a destination for inquiries on a wide range of human resources, finance, and supply chain topics.
In just a couple of clicks, over 48,000 health-care employees from many health-care organizations in the province will be able to benefit from everything AIMS has to offer. They can check their pay statement. They can file an expense claim. They can take training. The MyKnowledge Library will contain information on a broad range of topics. A sophisticated search system will bring up exactly what users are looking for.
All of these features and more, available in one place, 24 hours a day and seven days a week: that’s the MyConnection advantage.
Partnership the key to realizing project
Making MyConnection a reality took expertise from many fields including project management, change management, business analysis, information technology, and more. It also required coordination among Saskatchewan health system partners.
“It was a strong joint effort between the Saskatchewan Health Authority and 3sHealth that helped bring this project to fruition,” explains Trent Szabo, the SHA’s Executive Director of Staff Services. “The project team also made sure to involve subject matter experts from many fields of expertise to ensure that the new platform fit the needs of the over 48,000 employees and the many organizations that will use MyConnection to access AIMS.”
The Saskatchewan Health Authority created a department to maintain MyConnection and to serve as a one-stop shop for all health system employees seeking human resources, employee benefits, payroll, and scheduling information.
It was a strong joint effort between the Saskatchewan Health Authority and 3sHealth that helped bring this project to fruition. The project team also made sure to involve subject matter experts from many fields of expertise to ensure that the new platform fit the needs of the over 48,000 employees and the many organizations that will use MyConnection to access AIMS.
MyConnection in action
Both MyConnection and the team running the platform were integral to the success of the SHA’s proof of vaccination implementation. Since Oct. 1, 2021, the team has used MyConnection to handle over:
- 4,800 phone calls;
- 7,000 unique MyConnection inquiries;
- 40,000 SHA and 1,600 external employees accessing the platform; and
- 14,000 requests for assistance.
This small and mighty team of dedicated SHA employees worked tirelessly to meet the extraordinary demand.
In addition to this achievement, MyConnection was introduced early in the pandemic to support the health system’s COVID-19 response. The platform has also already been fielding payroll and benefit inquiries for SHA employees. More MyConnection services will be available once AIMS is implemented.