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Employee Benefit Plans

Employee and Family Assistance Program

Employees of 3sHealth-participating employers and their dependent family members have access to a variety of professional support resources and tools under their Employee and Family Assistance Program (EFAP).

Call 1.844.336.3136 for professional, confidential support available 24 hours a day

TELUS Health, your EFAP service provider, offers a wide range of immediate, confidential, and voluntary support services to assist eligible plan members and their families with resolving everyday challenges, complex issues, and everything in between at no cost.

Fees for the EFAP service are paid in advance by your organization to ensure your privacy, and the services are completely confidential. No one, including your employer, will ever know that you have used the service unless you choose to tell them.

How to access your EFAP

Plan members can access confidential help for any work, health, or life concern in a number of ways:

  • By calling the TELUS Health Care Access Centre toll-free at 1.844.336.3136 anytime, or
  • By visiting

Solutions for your work, health, and life concerns

TELUS Health offers solutions for work, health and life concerns that include supports for: 

  • Achieving wellbeing supports for stress, mental health concerns, grief and loss, and crisis situations.
  • Manage relationships and family with communication, separation/divorce, and parenting supports.
  • Dealing with workplace challenges for stress, work performance, and work-life balance.
  • Tackling addiction issues including alcohol, drugs, smoking cessation, and gambling addiction.  
  • Finding child and elder care resources such as child care, schooling, and information on nursing/retirement.
  • Getting legal advice for family law, separation/divorce, and custody.
  • Receiving financial guidance for debt management, bankruptcy, and retirement. 

About TELUS Health

Related Files

Related Links

  • TELUS Health Privacy Policy
    The management of personal information is fundamental to TELUS Health's services. TELUS Health is committed to protecting your privacy.